FAQ's

We often get the question, "So how does this work?". Below you will find a detailed outline of your trip planning process and a few other details.  We are here to make planning go smoothly so that you can focus on enjoying your actual trip. There is no need to stress about the details, we have you covered.

How much do I have to pay up front?

Most of our travel experiences require a $250- $300 deposit depending on how close your departure date is.

Do you charge a fee to provide quotes?

We charge a small fee of $50 to create a private group quote of 10 or more people. Don’t worry; this fee applies to your overall cost if you complete your booking with The Jetsetter Club. Our agents just need to get paid for their initial services.

What if I just want to change a few items from a trip listed on your site?

We will create a custom itinerary for you at the same fee mentioned above.

What payment methods do you accept?

Because booking in a timely manner is important in securing your vacation price, we accept online payments. Our system will process Visa, MasterCard and Discover.

What if I need to cancel my trip? What are my options for a refund?

We understand unforeseeable things come up that can prevent you from traveling. This is why we highly recommend purchasing travel insurance in the unlikely event you have to cancel your trip. Just as booking with big travel agencies such as Expedia or Kayak, we offer the option to purchase insurance as refunds are not permitted.

In order to provide our clients with low rates and payment plans all payments to the Jetsetter Club are non-refundable and non-transferrable. 

How do I purchase travel insurance?

During your initial booking, ask us to supply you with an insurance quote. We work very closely with a credible insurance company to help process your insurance claims quickly. Keep in mind you can purchase insurance up until 24hours before your departure. Although we partner with an insurance company, approval of your claim is solely based on the claims adjuster and we do not guarantee approvals. You are also free to scout out an insurance company on your own which would best suit your needs. 

When will I receive my final itinerary details for my trip?

We will send you an email 30 days prior to departure that reads, “Your Trip is Around the Corner”. This email will contain all of your confirmation numbers, trip details and everything included in your package.

I have made my initial deposit and confirmed my booking information, now what?

Shop for clothes for your trip and relax. If you have continued to make your monthly trip payments we won't bother you until its time for departure.  

What are your hours?

Our phone hours are Monday-Friday 12pm – 5pm CST. We are available by email at any other time. We will also work off an appointment-based schedule if these times are not suitable for you. 

So are we the right fit for you?

Are you interested in having a stress free trip planning process for your trip?

Would you like a unique travel experience with a lifetime of memories?

Are you a little uncomfortable traveling internationally and want expert advice on things to do and places to go?

Are you interested in having a payment plan to ease the burden of paying all upfront?

Do you have a large travel group that you would like us to manage?

If you have answered "YES" to any of these questions then join The Jetsetter Club!